Frequently Asked Questions

Common questions about eye examinations, Medicare, health funds, myopia management, and booking.

How often should I have an eye examination?
For most adults, every 2 years is the general guide, but annually if you have risk factors (family history of glaucoma, diabetes, high myopia). Children with myopia or vision issues should be seen every 6 months.
Do you bulk bill?
No. Carina Eye Care does not bulk bill. Medicare rebates apply to eligible consultations, reducing your out-of-pocket cost. All private health funds are accepted for optical extras claims.
What should I bring to my appointment?
Your current glasses and/or contact lenses, your Medicare card, your health fund card, and any previous prescriptions or referral letters. For children, bring any school vision screening results. Also bring a card to pay with, a debit or EFTPOS card gets your Medicare rebate processed immediately.
Are children's eye tests bulk billed?
No. Medicare rebates apply to children's eye examinations. Most private health funds also provide optical extras benefits for children.
What is the contact lens trial process?
After your eye examination and fitting assessment, you'll receive trial lenses to test at home. A follow-up appointment confirms fit and vision before your final prescription is issued.
How do I book an appointment?
Book online using the 'Book Now' button on this site, this opens Carina's Halaxy booking portal where you can select an appointment type and choose a time. Walk-ins are not accepted, all appointments must be pre-booked. You can also contact Carina via WhatsApp (+61 423 590 959) or email if you can't find a suitable time.
Is the practice open right now?
Carina Eye Care is closed for maternity leave from 3 May to 27 September 2026. Emails and WhatsApp messages are still monitored, with some delay in response.
Do you accept DVA Veteran cards?
Yes, GOLD and WHITE DVA Health Card holders are entitled to a complimentary pair of glasses every 2 years (bifocal, trifocal, or multifocal, or one reading and one distance pair), with all eye examinations billed directly to DVA electronically at no out-of-pocket cost. See the DVA section on the Services page for full details.
How much does an eyewear fitting consultation cost?
$50 for a dedicated 30-minute fitting appointment, covering frame fit, lens options, and myopia control or dry-eye eyewear as needed. This fee is reimbursed as a discount if you go ahead with a glasses purchase.
Is orthokeratology suitable for my child?
Orthokeratology (overnight contact lenses) is one of the strongest evidence-based myopia management options available. Suitability depends on corneal shape, prescription, and lifestyle, assessed during a dedicated suitability consultation.
Do you offer vision therapy?
Not in-house. If your assessment points to a binocular vision or eye-teaming issue that needs a dedicated vision therapy program, I refer to trusted colleagues, including Dr Celine Zhang (optometrist) at Eyecare Plus in Chullora.
Do you accept all health funds?
Yes, all private health funds are accepted for optical extras claims (glasses, sunglasses, contact lenses). Bring your health fund card to your appointment.
Is parking available?
Street parking is usually available outside the practice at 40 Neich Parade, Burwood. Westfield Burwood is approximately 5-10 minutes walk with ample parking.

Still have questions? Contact Carina or WhatsApp / SMS

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No referral needed. Medicare rebates apply.

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